Contact
For product questions, order changes, delivery enquiries or after-sales help, email support@mygiftvibes.com or use the form below. Include your order number when you have one; do not include payment card details.
MyGiftVibes is operated by HK YOU ONLY TRADING LIMITED.
Business Registration Number (BRN): 70150451
Address: 19H MAXGRAND PLAZA NO 3 TAI YAU STREET SAN PO KONG KL, Hong Kong SAR
Email: support@mygiftvibes.com
Phone: +852 2710 8200
Customer service hours: Monday–Saturday, 10:00–19:00 Hong Kong Time (UTC+8). We aim to reply within 1 business day. Messages received outside these hours are handled during the next service period.
Cancellation requests must be sent within 12 hours of order confirmation. We can only cancel an order before it has shipped or entered production; a successfully cancelled order receives a full refund.
The business address above is not a return instruction. Contact us for the authorised return address and directions.