Shipping policy

MyGiftVibes is operated by HK YOU ONLY TRADING LIMITED. This policy explains order preparation, delivery charges and help with delivery problems.

Delivery destinations

We ship to destinations for which a delivery method is available at checkout. Enter your delivery address to see the available methods and charges before placing your order.

Order preparation and tracking

Most orders are prepared within 1–3 business days, excluding weekends and public holidays. Preparation time is separate from transit time. If an order needs additional time, we will contact you using the details supplied with your order.

After dispatch, we send a shipment confirmation email with tracking details. Tracking may take 24–48 hours to show its first update.

Shipping charges and the USD 69.99 free shipping offer

Qualifying orders with an order subtotal of USD 69.99 or more receive automatic free shipping. USD 69.99 meets the minimum amount. The offer applies to all countries to which we offer delivery and to the available shipping methods, including Standard and VIP Express, when the promotion applies to your order. No discount code is needed.

The minimum is based on the order subtotal calculated by checkout, excluding shipping charges and taxes. The current free shipping promotion cannot be combined with product, order or other shipping discounts. If a different discount applies, the free shipping promotion may not also apply, even when the subtotal reaches USD 69.99. Review the discount and final shipping charge before completing payment.

Before a free shipping offer is applied, the current listed rates are USD 5.99 for Standard and USD 9.99 for VIP Express. Available methods, amounts in other currencies and promotion eligibility are calculated and displayed at checkout. Free shipping covers the shipping charge; it does not itself remove taxes or import duties.

Estimated transit time

• United States, Standard: approximately 5–12 business days after dispatch.
• Other available international destinations, Standard: approximately 10–20 business days after dispatch.

These are estimates rather than guaranteed arrival dates. Add the order preparation period to estimate the total time from ordering to delivery. Customs clearance, public holidays and carrier delays may affect transit time.

For VIP Express, refer to any delivery estimate shown for the method at checkout. This policy does not promise a fixed Express arrival time. Any delivery date expressly agreed for your order and your rights under applicable law remain effective.

Taxes and import charges

Taxes or duties collected at checkout are shown before payment. If import charges are not included in the checkout total, the destination authority or carrier may collect them where permitted by local law. We will handle charges that are our responsibility under applicable law. Contact us if you need help understanding a charge.

Address changes and unsuccessful delivery

Check your delivery address before placing an order. If it needs correcting, email us promptly with your order number and the correct address. An address change depends on whether the order has entered production or been dispatched and on the carrier's ability to make the change.

If an incorrect or incomplete address supplied by you causes a delivery failure, we will explain any proposed actual return or redelivery cost before asking you to agree to it. We cover necessary costs caused by our own error. Refusal of delivery does not replace a cancellation or return request; contact us so we can arrange the appropriate next steps. Mandatory consumer rights are preserved.

Delayed, missing or damaged parcels

If your parcel is delayed beyond the estimate, lost, or marked delivered but cannot be found, email us with your order number. Check the delivery location, household members and the local carrier where practical. We will investigate with the carrier and arrange the appropriate remedy, including replacement or refund where applicable.

For delivery damage, contact us promptly, preferably within 48 hours, and provide photos or a short video where available. Keep the item and packaging while we review the issue. The 48-hour period is a reporting recommendation and is not an automatic cutoff for a claim.

A carrier handover or a tracking status marked “delivered” does not by itself remove your rights or automatically determine the outcome of a missing-parcel request. You do not need to buy Package Protection to receive remedies available under our policies or applicable consumer law.

Cancellation, returns and contact

To request cancellation before fulfillment, email us within 12 hours of order confirmation. Cancellation depends on whether production or shipment has begun. See our Refund Policy for cancellation, returns and refunds.

Email: support@mygiftvibes.com
Phone: +852 2710 8200
Customer service hours: Monday–Saturday, 10:00–19:00 Hong Kong Time (UTC+8).

We aim to reply within 1 business day. Messages received outside service hours are handled during the next service period.