Warranty & Product Guarantee Policy
30-day product guarantee
Items purchased from MyGiftVibes have a 30-day commercial product guarantee from the date of receipt. For a covered defect, transit damage, missing component or product that does not function as described under normal use, we arrange a replacement or refund after reviewing the issue.
This guarantee is additional to, and does not limit, statutory consumer rights. Those rights do not end merely because 30 days have passed, and they do not depend on buying Package Protection.
What is covered?
- Manufacturing defects in materials or workmanship.
- Damage during initial delivery.
- Missing components included in the product listing.
- A failure to perform the described function under normal use.
What is outside the commercial guarantee?
Ordinary wear, accidental damage after delivery, misuse, neglect and damage caused by unauthorised modifications are outside this commercial guarantee. These limits do not remove any mandatory rights applicable to your order.
How to request help
Email support@mygiftvibes.com with your order number or another valid purchase record, a description of the issue, and clear photos or a short video where available. Keep the item and packaging while we review the request.
For delivery damage, contact us promptly, preferably within 48 hours. This is a reporting recommendation and does not automatically end coverage after 48 hours.
We cover necessary remedy and return costs for a covered defective, incorrectly supplied or transit-damaged item. Contact us for the authorised return address and instructions before sending anything back.
Response and refund timing
Customer service hours: Monday–Saturday, 10:00–19:00 Hong Kong Time (UTC+8). We aim to reply within 1 business day. Messages received outside these hours are handled during the next service period.
We aim to notify you of a return inspection result within 3 business days of receiving the return and submit an approved refund within 2 business days. Refunds go to the original payment method. A bank or payment provider then processes the credit separately; bank card refunds can take up to 10 additional business days.
A change-of-mind return follows the Refund Policy; see the FAQ for cancellation, delivery and return steps.